Help and contact
A question, a problem or an idea? Email support@migradar.com. We usually respond within two working days. The app is available in English and Dutch, and you can write to us in either language.
Premium
How do I restore Premium on a new device? In the app, open Settings › Migradar Premium › Restore. Use the same Apple ID or Google account as when you bought it.
How do I cancel my subscription?
- iPhone: Settings › [your name] › Subscriptions › Migradar.
- Android: Google Play › profile picture › Payments & subscriptions › Subscriptions › Migradar.
Deleting the app or your account does not cancel the subscription.
Can I get a refund? Payments go through Apple or Google. You request a refund there:
- Apple: reportaproblem.apple.com. On the App Store only Apple can issue refunds.
- Google: support.google.com/googleplay.
If Apple or Google cannot help you, email us and we will look into it with you. Whether and how much you get back is decided by Apple or Google under their terms. More about subscriptions is in article 8 of the Terms of Use.
Notifications
I don't get notifications. Check two things: notifications are on in the app (Settings › Alerts), and your device allows notifications from Migradar. You don't need an account. With "Send a test alert" in Settings › Alerts you can see straight away whether a notification arrives. You only get a message on evenings when the forecast reaches your threshold; at "Exceptional" that is a few times per season. A notification follows the forecast, so it can also be wrong.
Account
How do I delete my account? In the app: Settings › Account › Delete account. Without the app: see Delete account.
Forgot your password? Choose "Forgot password" on the sign-in screen. We send you a six-digit code from support@migradar.com. If it has not arrived within a few minutes, check your spam folder.
Privacy
Send a request about your data (access, correction, deletion) to support@migradar.com, from your account's email address. See the privacy policy.
A complaint
Email support@migradar.com. We will confirm your complaint as soon as possible and try to resolve it within 14 days; see article 21 of the Terms of Use.
Reporting a security issue
Found a vulnerability? Email support@migradar.com with "Security" in the subject, with a description and, if you have them, the steps to reproduce it. We confirm your report within two working days and keep you informed until it is resolved. If you act in good faith, give us time to fix it, and do not view, change or delete other people's data or disrupt the service, we will not take legal action against you.
Rights of others
Is there something in Migradar you hold rights to, for example a photo or sound without proper credit? Email support@migradar.com with "Rights" in the subject.
Legal information
Migradar, established in the Netherlands
Email: support@migradar.com
Website: migradar.nl
Terms of Use · Privacy Policy